Innoventis Infotech · India
Delete account and game data
Delete inside TurfTails, or email support if you cannot access the game.
Version 2026-11-02. The game and website share this document.
Delete inside the game
Open Home > Settings > Account & privacy > Delete account. Read the consequences and confirm the separate final deletion step. Connected accounts need a working connection and may require reauthentication. If a step fails, keep the pending deletion and use Retry deletion. Do not assume signing out or resetting a device deletes a connected account.
If you cannot access the game
Email support@innoventisinfotech.com with the subject 'TurfTails account deletion'. You do not need to reinstall the game. Include your support ID if known and describe the request without sending passwords, tokens or card details. We verify ownership proportionately before changing account data. The website provides email instructions only; it does not delete accounts or submit requests.
What is removed
The completed game-managed process removes the linked LoopTurf Play Games snapshot, the Firebase game identity and associated game-owned backend records, requests RevenueCat customer cleanup, and clears local progression, recovery copies and service preferences. A local-only guest has local data to remove and no verified backend account to delete. Advertising and synchronization stop during pending deletion.
What deletion does not remove
Your Google account, full Play Games profile and Google Play payment/order records are not deleted. Deletion is not a refund. Providers may retain records required for billing, security, fraud prevention or law; historical diagnostics follow provider-specific deletion/retention mechanisms. RevenueCat cleanup can be asynchronous. Contact support about additional privacy requests or a failed deletion.